Article 1 - Definitions
In these terms and conditions, the following definitions apply:
- EPIC GROUP: the organizer of events, festivals, and related services.
- Customer: any natural or legal person entering into an agreement with EPIC GROUP.
- Event: a party, concert, festival, or other activity organized by EPIC GROUP.
- Agreement: the agreement between EPIC GROUP and the customer regarding the provision of services or products.
- Tickets: entry passes for events organized by EPIC GROUP.
Article 2 - Applicability
- These terms and conditions apply to all offers, agreements, and services provided by EPIC GROUP.
- Deviations from these terms and conditions are only valid if agreed upon in writing.
- By purchasing a ticket or attending an event, the customer agrees to these terms and conditions.
Article 3 - Tickets and Entry
- Tickets are strictly personal and may not be resold without the consent of EPIC GROUP.
- Lost or stolen tickets cannot be replaced or refunded.
- EPIC GROUP reserves the right to deny entry in case of fraudulent tickets or misconduct.
- Customers must be able to identify themselves when entering the event.
Article 4 - Cancellation and Refunds
- Purchased tickets cannot be returned or exchanged.
- In the event of a cancellation by EPIC GROUP, the customer will receive either a replacement ticket or a refund, depending on the circumstances.
- EPIC GROUP is not liable for damages resulting from force majeure, including pandemics, natural disasters, or government measures.
Article 5 - House Rules and Conduct
- Visitors must comply with the event's house rules.
- It is prohibited to bring dangerous items, drugs, or other illegal substances to an event.
- Visitors causing disturbances may be removed without a refund.
- EPIC GROUP is not responsible for damage, loss, or theft of visitors property.
Article 6 - Privacy and Personal Data
- EPIC GROUP processes personal data in accordance with applicable privacy laws.
- Customers may request access, correction, or deletion of their data at any time.
- Photos and videos may be taken during events for promotional purposes. By attending, visitors consent to the use of such media.
Article 7 - Liability
- EPIC GROUP is not liable for any direct or indirect damage resulting from participation in an event, except in cases of intent or gross negligence.
- Visitors enter the event premises at their own risk.
Article 8 - Governing Law and Disputes
- These terms and conditions are governed by Belgian law.
- Disputes will be submitted to the competent court in the region where EPIC GROUP is established.
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